1. Introduction
www999 operates the online gaming platform available at www999.bar. This Privacy Policy explains how we collect, use, store and protect personal information belonging to players based in Pakistan who register and use our platform. It covers all sections of the site including Slots, Live Casino, Sports Betting, Bingo, deposits and promotions.
By creating an account or continuing to use www999, you acknowledge that you have read and understood this Privacy Policy. If you have questions about anything described here, you can reach our support team through the Help section within your account.
2. Information We Collect
We only collect information that is genuinely needed to operate the platform, verify your identity, process your transactions and communicate with you. Below is a clear breakdown of what we collect and why.
2.1 Registration Information
When you create your www999 account, we collect your full name, date of birth, email address, phone number and a username and password of your choice. This information is used to identify you, communicate with you, and verify that you meet the minimum age requirement of 18 years.
2.2 Identity Verification Documents
To comply with our internal anti-fraud and Know Your Customer (KYC) processes, we may request a copy of your CNIC (Computerised National Identity Card), a selfie for facial match purposes, or documentary evidence of your registered address. These documents are used strictly for verification and are not shared with unauthorised parties.
2.3 Payment Information
When you make a deposit or request a withdrawal in PKR, we collect transaction references, payment method identifiers (such as your JazzCash or Easypaisa account number or a masked bank account number), and transaction amounts. Full payment credentials are processed via our secure payment gateway partners — www999 does not store complete card numbers or wallet PINs.
2.4 Gameplay and Activity Data
We collect information about your activity on the platform including games played, bets placed, Cricket and PSL betting markets accessed, Bingo sessions joined, Slot games launched, bonus offers accepted, and win/loss history. This data helps us personalise your experience, detect unusual patterns that may indicate fraud, and resolve any disputes accurately.
2.5 Device and Technical Data
When you visit www999, our servers automatically collect technical data including your IP address, browser type and version, operating system, device type, screen resolution, and session timestamps. This information helps us maintain platform security, optimise the mobile experience, and identify technical issues.
2.6 Communications
If you contact our support team, we retain records of those conversations. This includes chat messages, emails and any attachments you provide. These records help us resolve ongoing issues and improve our service quality.
2.7 Cookies and Similar Technologies
www999 uses cookies and similar tracking technologies to keep you logged in during your session, remember your preferences, analyse platform usage and deliver relevant content. For more information on how to manage cookies in your browser, please see Section 8 of this policy.
| Data Category | Purpose | Retention Period |
|---|---|---|
| Registration Details | Account creation, communication, age verification | Duration of account + 2 years post-closure |
| KYC Documents | Identity verification, fraud prevention | 5 years from submission date |
| Payment Records | Transaction processing, dispute resolution | 5 years from transaction date |
| Gameplay Data | Personalisation, fraud detection, dispute resolution | Duration of account + 2 years |
| Device / Technical Data | Security, platform optimisation | 90 days rolling |
| Support Communications | Service improvement, dispute records | 3 years from last interaction |
3. How We Use Your Information
www999 uses the data we collect for the following purposes:
- Account management – creating and maintaining your player account, verifying your identity, and enabling you to deposit and withdraw in PKR
- Transaction processing – handling deposits through JazzCash, Easypaisa, Raast, bank transfer and other supported methods, and processing withdrawal requests
- Personalisation – recommending games, highlighting relevant promotions, and tailoring your homepage experience based on your activity
- Platform security and fraud prevention – monitoring for suspicious login attempts, unusual betting patterns, duplicate accounts, and potential money laundering activity
- Customer support – resolving account queries, payment disputes and technical issues efficiently
- Responsible gaming – monitoring gameplay patterns to identify players who may benefit from self-management tools, and applying limits requested through your account settings
- Marketing communications – sending you updates about new promotions, Cricket betting markets, PSL specials, Slot releases and Bingo events, where you have opted in to receive them
- Legal and compliance obligations – retaining records as required for internal audit, dispute resolution and anti-fraud processes
4. Information Sharing and Disclosure
www999 does not sell or rent your personal data to third parties. We may share your information only in the following limited circumstances:
4.1 Payment Processing Partners
To process your PKR deposits and withdrawals, we share necessary transaction data with our payment gateway partners who handle JazzCash, Easypaisa, Raast and bank transfer processing. These partners are contractually bound to handle your data securely and only for the purpose of completing your transaction.
4.2 Identity Verification Services
Where automated identity verification is used, your CNIC details may be processed by a third-party verification service. This is done solely to confirm your identity and age and is not used for any other purpose.
4.3 Technology and Infrastructure Providers
www999 uses third-party services for hosting, content delivery and platform analytics. These providers may process limited technical data such as anonymised usage statistics. They do not have access to your personal account information, payment details or KYC documents.
4.4 Legal Requirements
We may disclose your information where we are required to do so to comply with a valid legal process, protect against fraud, or safeguard the rights and safety of our platform and other players. We will only share the minimum information necessary in such cases.
5. Data Security
www999 takes the security of your personal information seriously. We use a combination of technical, administrative and physical safeguards to protect your data against unauthorised access, alteration, disclosure or destruction.
Specific measures include:
- TLS/SSL encryption for all data transmitted between your device and our servers
- Encrypted storage of sensitive personal data including identity documents and payment references
- Role-based access controls so that only staff with a legitimate operational need can view your account data
- Regular internal security reviews and access log audits
- Automatic session timeouts to reduce the risk of unauthorised access if you leave your device unattended
While we make every reasonable effort to protect your data, no online platform can guarantee absolute security. We encourage you to choose a strong, unique password for your www999 account and to avoid logging in from shared or public devices.
6. Cookies and Tracking
www999 uses cookies — small text files stored on your device — to provide a better experience on our platform. Here is a summary of the types of cookies we use:
- Essential cookies – required for the platform to function, including keeping you logged in during your session and remembering your deposit method preference
- Analytics cookies – help us understand how players navigate the platform so we can improve layout, game discovery and the overall experience
- Preference cookies – remember settings you have chosen, such as your preferred language or display settings
- Marketing cookies – used to show you relevant promotions based on your activity on the platform. These are only active if you have consented to marketing communications
You can control and delete cookies through your browser settings at any time. Disabling essential cookies may affect your ability to use certain features of the platform, including staying logged in across pages.
7. How Long We Keep Your Data
We retain your personal data only for as long as is necessary for the purposes it was collected, or as required by our internal retention schedules. The table in Section 2 summarises the key retention periods. When data is no longer needed, it is securely deleted or anonymised so it can no longer be linked back to you personally.
If you close your www999 account, we will retain certain data for a period of time to allow for the resolution of any outstanding disputes, chargebacks, or queries related to your account. Once that period has passed, your data will be removed from our active systems.
8. Your Rights Over Your Data
As a www999 player you have a number of rights over your personal information. You can exercise any of these rights by contacting our support team through the Help section in your account:
Right to Access
You can request a copy of the personal data we hold about you. We will provide this in a clear format within a reasonable timeframe after verifying your identity.
Right to Correction
If any information we hold about you is inaccurate or out of date, you can ask us to correct it. Some details, such as your registered name, may require re-verification before being updated.
Right to Erasure
You may request that we delete your personal data. We will do so where there is no legal or operational reason to retain it. Certain records such as transaction history may be kept for the retention periods stated in Section 7.
Right to Restrict Processing
In certain circumstances you can ask us to limit how we use your data while a query or complaint is being resolved.
Right to Object to Marketing
You can opt out of promotional communications at any time through your account preferences. This will not affect service-related messages such as deposit confirmations or security alerts.
9. Children and Underage Players
www999 is strictly for adults aged 18 and above. We do not knowingly collect personal information from anyone under the age of 18. If a player is found to be underage during account verification, their account will be closed immediately, all funds forfeited, and any personal data collected will be deleted in accordance with our standard procedures.
If you are a parent or guardian and believe a minor has registered on www999, please contact our support team immediately through the Help section in your account so we can investigate and take the appropriate action.
10. Third-Party Links and Services
The www999 platform may reference third-party content such as game providers or payment method logos. This Privacy Policy applies only to data collected directly by www999. Any interaction you have with a payment gateway such as JazzCash or Easypaisa is governed by their own privacy policies, which we encourage you to review separately.
11. Changes to This Privacy Policy
www999 may update this Privacy Policy from time to time to reflect changes to our platform, data practices or applicable requirements. When we make changes, the "Last Updated" date at the top of this page will be revised. For material changes, we may notify you through your registered contact details. Continued use of the platform after any update indicates that you accept the revised policy.
12. Contact Us
If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your information has been handled, please contact our support team via the Help section within your www999 account. We aim to respond to all data-related requests within 5 business days.